You can cancel your order within 24 hours of placing it. If you have registered, please sign into your online account, go to current orders and click ‘cancel order; complete the reason why you are cancelling and click confirm. You will receive a confirmation of your refund via email and the funds will be returned to the original form of payment used. Once refunded, it is dependent on your bank as to the length of time they take to credit your account with the funds. If you have checked out as guest, please email us on orders@renee-clothing.com , include your order number in the subject line and state the reason for the cancellation of your order. Please note your order is not cancelled until you receive an email confirmation of this.